​Privacy Policy
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This Privacy Policy outlines how LAURELKIDZ PRIVATE LIMITED (“LAURELKIDZ”, "we", "us", or "our") collects, uses, discloses, and safeguards the personal information of children and their families (including parents, legal guardians, siblings, and other related individuals). It applies to those who enrol in our childcare services, programs, day care, crèche, preparatory schools, and after-school activities, collectively referred to as “Products”, “Services”, or “Programs”. We are committed to respecting and protecting the privacy of all individuals whose personal information is entrusted to us.
For the purposes of this Privacy Policy, "Personal Information" refers to any data that can identify a child or their family, such as contact details, health information, behavioural traits, or any other sensitive information provided to us. We collect and use this data exclusively for providing our Services in accordance with this Policy.
This Policy, along with our Terms of Use, explains how we collect, store, use, and share your personal information when you interact with our website (laurelkidz.com). This document serves as an electronic record under the Information Technology Act, 2000, and does not require physical or digital signatures.
Why We Collect Personal Information
When enrolling your child in our Programs, you will be required to provide specific personal details to ensure we can deliver safe, efficient, and personalized services. This information may include contact details, health information, identity verification data, and behavioural characteristics. Other details may include location, occupation, or other relevant data to improve our offerings.
We may also collect information such as the geographic location of your device, search queries on our website, and usage patterns to better understand user behaviours and enhance our services. With your explicit consent, we may also gather data about your device usage to improve the functionality of our applications.
Purpose of Collecting Personal Information
We collect personal information for the following key purposes:
- To identify children and their families.
- To create a safe, customized experience for the children.
- To analyse trends, improve security, and enhance the Program experience.
- To monitor children’s development, behaviour(s), and any special needs.
- To maintain good relationships with the families and improve communication.
- To meet legal, regulatory, or administrative requirements.
- To understand family preferences, concerns, and opinions to further tailor our services.
We only collect the amount of personal information necessary to achieve these objectives and will always seek your consent for additional data collection.
Disclosure of Personal Information
We share personal information on a "need to know" basis and ensure that all involved parties, such as instructors, trainers, and staff, understand their responsibility to safeguard the data provided. LAURELKIDZ does not sell, trade, or lease personal information to external parties.
We may, however, share information with service providers who assist us in delivering the Programs or improving our services. These companies are bound by confidentiality agreements and are required to protect your data. Additionally, in legal or emergency situations, we may be compelled to disclose personal information to law enforcement or government agencies.
Photographs or video recordings from our Programs may be used for promotional purposes, but personal information will never be shared without your consent.
Third-Party Disclosure and Services
In some instances, we may collaborate with strategic partners to deliver or market our services. For example, during the purchase of a service, you authorize us to exchange the necessary personal information with service providers to complete the transaction. We only share data required to enhance our Products, Services, and advertising, and do not share your personal information with third parties for their marketing purposes.
When payments are processed, we redirect you to secure, registered payment gateways or directly ourselves. We do not store any payment details, except for the last four digits of your card number for record purposes.
Consent and Withdrawal
By enrolling in our Programs and providing your personal information, you consent to its collection, use, and disclosure as described in this Policy. If we intend to use your personal data for a purpose not outlined here, we will first obtain your explicit consent.
You may withdraw your consent at any time, provided that you notify us in writing. Please note that withdrawal of consent may affect our ability to provide certain services, and some legal or contractual restrictions may apply. In specific situations, such as emergencies, personal information may be collected or disclosed without consent, especially if it is in the individual’s best interest and consent cannot be obtained in time.
Data Retention and Security
We retain personal information only for as long as it is necessary to fulfil the purposes outlined in this Policy or as required by law. Your child’s file will be retained during the enrolment period and for a fixed time afterward. Once no longer required, the data will be securely destroyed according to our internal record retention procedures.
We have implemented rigorous security measures to safeguard personal information from loss, theft, unauthorized access, or misuse. These include restricting access to records, password protection for digital files, and secure destruction of unnecessary physical records. Our systems are protected by enterprise-level firewalls, and staff undergo regular training on data security.
Accessing and Correcting Your Information
You may request access to your or your child’s personal information at any time. We will provide access to the data in an understandable format, subject to certain limitations such as the potential exposure of another individual’s personal information or information that may pose a security threat.
We strive to maintain accurate records, but we rely on you to keep us informed of any changes to your personal data. If you find any discrepancies in your child’s records, we will correct or update the information as necessary. If we cannot agree on an update, we will note the difference in the file.
Cookies and Web Tracking Technologies
We use cookies and similar technologies on our website to enhance user experience, analyse trends, and gather demographic information. Cookies help the website remember your preferences and enable certain features, such as reducing the need to enter passwords repeatedly during a session. You can decline cookies through your browser settings, though this may impact website functionality.
In some emails, we include “click-through URLs” that track user engagement with our website. This information helps us understand interests and measure the effectiveness of our communications.
Intellectual Property and Usage Restrictions
All content on our website, including intellectual property, is owned by LAURELKIDZ. Unauthorized copying, modification, distribution, or commercial use of any content from our website or premises is strictly prohibited.
Location-Based Services
We may collect location data to provide location-based services in our Programs. This data is collected anonymously unless you grant explicit permission. Location data helps us offer better services and products, and is used to improve the overall experience.
Contact Information
For any questions, concerns, or complaints regarding this Privacy Policy or how your data is processed, please contact us at laurelkidz@laurelkidz.com. We aim to respond to all inquiries promptly. If you are not satisfied with our response, you may escalate your complaint to the relevant regulatory authority.
We may update this Privacy Policy from time to time, and any significant changes will be posted on our website.
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